I joined Information Services in September 2001, when I was appointed as the Graduate Centre I.T. Assistant after completing my MSc in Science Communication. As part of this role I provided user support and acted as Insrv representative within the Centre. During this time I developed my knowledge of the Network and the Applications and Operating Systems used. As my knowledge increased, so did my ability to successfully troubleshoot user problems.
After eight months in this role I successfully applied for my current position as an Applications Specialist. My initial appointment was on a one year contract covering the secondment of another Applications Team member. At the end of this period, my contract was then extended for a further three years. I have now been moved onto a permanent contract.
My main objectives have been to:
- To obtain an overall knowledge of support and hardware to provide general help and advice to University Computer users
- To provide installation support for special needs software
- Develop and maintain a secure I.T. environment in which students with special needs are able to take their exams
- To provide specialist support in the Microsoft Excel spreadsheet package
- Develop application installation skills by deploying applications on the Windows XP service
- Co-ordinate an Insrv policy on special needs applications and to deliver these applications where appropriate
- Assist in the provision of training
I now seem to spend most of my time taking part in projects where I am responsible for the deployment of the applications through our network.